Jatbas Privacy Policy — Your Data, Your Rights

Jatbas is an internationally licensed online gaming platform. We take the privacy of our users extremely seriously. This Privacy Policy explains how Jatbas collects, uses, and protects your personal information.

This policy applies to the Jatbas website, mobile app, and all related services. It applies equally to all Jatbas users, whether accessing from Bangladesh or anywhere else in the world.

We follow international data protection regulations, particularly the principles of the GDPR (General Data Protection Regulation). This is not simply a legal requirement — we genuinely believe you should have full control over your own data.

Jatbas only collects information that is genuinely necessary to provide our services. Breakdown by data type:

Jatbas follows a specific legal basis for each type of data collection. Every piece of information we collect has a clear purpose:

• Contractual obligations: Managing accounts, processing deposits, and completing withdrawals.
• Legal Obligations: For compliance with AML (Anti-Money Laundering) and KYC (Know Your Customer) regulations.
• Legitimate Interest: Preventing fraud, ensuring platform security, and driving platform improvements.
• Your consent: For marketing communications and special offers — which you may withdraw at any time.

The data we collect is used for the following purposes:

• Creating and verifying accounts and confirming user identity.
• Processing deposits, withdrawals, and financial transactions.
• Personalizing your gaming experience — such as suggesting games you may enjoy.
• Providing customer support and resolving complaints.
• Detecting fraud, bot activity, and other forms of misuse.
• Fulfilling legal and regulatory obligations.
• To inform you of promotional offers and bonuses, based on your consent.

Jatbas does not sell or rent your personal information. However, limited data may be shared in specific circumstances:

• Payment Processor: Necessary information is shared with payment providers to complete transactions.
• Game Providers: Minimal data is shared with the relevant provider to facilitate gameplay.
• Security Partner: With fraud detection and cybersecurity service providers.
• Legal Authorities: Where required by court order or legal obligation.

In all such cases, only the minimum necessary data is shared, and all third parties are required to adhere to the same privacy standards.

Jatbas uses cookies and similar technologies to enhance your browsing experience:

• Essential Cookies: Login sessions and security tokens — the site cannot function without these.
• Performance Cookies: To understand which parts of the site are most used — anonymized data only.
• Functional Cookies: To remember your language preference and game settings.
• Marketing Cookies: With your consent only — to show you relevant offers.

You can manage cookies through your browser settings. Please note that disabling essential cookies may affect the availability of certain features.

Jatbas does not retain your information longer than necessary. General policy:

• Account information: Retained for 5 years after account closure — required by legal obligations.
• Transaction Records: 7 years — to comply with financial regulations.
• Customer support conversations: 2 years — for service improvement purposes.
• Marketing Consent Data: Deleted upon withdrawal of consent.

As a Jatbas user, you have the following rights:

Jatbas strictly does not serve anyone under the age of 18. We do not knowingly collect information from minors.

If a minor is suspected of having created an account, that account will be immediately closed and the associated data deleted.

Jatbas may update this Privacy Policy from time to time. When changes are made:

• The updated date at the top of the website will be changed.
• For significant changes, you will be notified via email or in-app notification.
• Continued use of the platform after a policy update will be considered acceptance of the revised terms.
• If you do not wish to accept the updated policy, you may request to close your account.

Contact us for any questions, requests, or complaints related to this Privacy Policy:

• Live Chat: Via the Jatbas website or app — support available 24/7.
• Email: [email protected] — typically responded to within 48 hours.

Requests to access, correct, or delete your data may require additional verification to confirm your identity. Requests are typically processed within 30 days.